If we talk about the latter one, then it is available across all the major platforms, including Windows, Android, Linux, and macOS. However, as of now, it is going through a rough patch on the Apple platform. Various users have voiced their concern that the Dropbox connection icon has been greyed out on their macOS. The service is working well and good, it’s just that the icon has been greyed out, thereby giving out a false impression that the sync is currently paused.
To verify that is not the case, users have to manually open the app and then check it out. So on paper although it is just a visual bug, but it is leading to quite a discomfort in the app’s usage experience. If you are also in the same boat, then this guide will make you aware of some nifty workarounds to resolve this bug. Follow along.
How to Fix Dropbox connection icon greyed out on macOS
It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. So with that in mind, let’s get started.
FIX 1: Update Dropbox to Beta Version
OneDrive developers have addressed this issue and have included the patch for the same in the next beta build. So download and install the Dropbox beta v154.3.5344 and the underlying issue would be resolved.
FIX 2: Re-Install Dropbox
if you don’t wish to step into the beta territory, then your best course of action is to uninstall the currently installed stable version of Dropbox from your mac. Then download the latest version of Dropbox, launch the setup, and proceed with the on-screen instructions to install it. This should rectify the bug.
That’s it. These were the two different methods to fix the issue of the Dropbox connection icon being greyed out on macOS. As far as the official stance on this matter is concerned, the developers are aware of this issue, but they haven’t given out any ETA for the rollout of a fix. As and when that happens, we will update this guide accordingly. In the meantime, the aforementioned workarounds are your best bet.
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